Refund policy
At Steeli, we stand behind the quality of our products and want you to feel confident in your purchase. Please review our refund policy below.
Returns Eligibility
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We accept returns within 30 days of delivery.
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Items must be unused, unopened, and in original packaging.
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For hygiene and safety reasons, used products are not eligible for return.
Non-Returnable Items
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Used or opened products
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Items damaged due to misuse, normal wear, or improper care
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Final sale or promotional items (if applicable)
Return Process
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Contact us at [your support email] with your order number and reason for return.
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If approved, you will receive return instructions.
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Do not send items back without contacting us first, as unauthorized returns may not be processed.
Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Shipping fees are non-refundable.
Damaged or Incorrect Items
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If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
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Please include photos of the product and packaging.
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Approved claims will be replaced or refunded at no additional cost.
Exchanges
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We do not offer direct exchanges.
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If you need a different item, please return the original (if eligible) and place a new order.
Chargebacks & Fraud Prevention
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We encourage customers to contact us first before filing a chargeback.
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Unauthorized chargebacks may result in order and account restrictions.
Contact Us
If you have questions about refunds or returns, contact us at:
Email: steeli@remaze.com